Problems Signing In
The most frequent problem that our customers have signing in to eService...
I've forgotten my username. How do I find out what it is?
Recovering your username
You can always sign in to eServices using your ...
I have forgotten my password. How do I reset it?
Please click the link here to reset your password. Enter the email assoc...
Blocked because of a potential security concern
Cayman Islands Government has deployed firewalls to protect our systems ...
How can I update my email address or the phone number that is used for my eServices Sign In?
Once you have signed in:
Click on your profile photo or the avatar in t...
I'm renewing my Driver's License, but I'm seeing a message saying it is already registered.
This message means that you have another eServices account that is alrea...
How to register for an eServices Sign In account
We have a 2 minute YouTube video that takes you through the registration...
I'm not receiving the email with the One Time Passcode
Emails are always sent by us within seconds of you making the request. T...
I see "Login Failure" when trying to set a new password. What should I do?
This usually happens if you are already signed-in on another browser tab...
I paid for a Company Report, but did not receive the document.
The General Registry Helpdesk will be happy to help you resolve this pro...
I want Cayman Islands Government to delete my data.
You should also be aware that each CIG public agency is a separate data ...
How to obtain an Apostilled document from General Registry
Purchase the documents and courier service
Visit www.ciregistry.ky/onl...
Your link or passcode may have expired
The link we send you in an email is valid for 30 minutes, and will only ...
What to do if you received a Password Reset email from us, but did not request it.
If you received a Password Reset email from us, and did not request it, ...
In COLS, what does "No association with this user has been found" mean?
The “no association with the user has been found” message usually means ...
How can we use two-factor authentication if we share a login account in our business?
eServices Sign-In is designed to identify the person logging in to maint...
How do I change the application or device that I used for MFA with an Authenticator App?
If you setup an Authenticator App with eServices Sign In, you can remo...