eServices Sign-In is designed to identify the person logging in to maintain accountability for online actions when transacting with the government. This can cause some inconvenience for users of those systems where several individuals have shared historical accounts.
For example, we know that some companies may share a Company Search account amongst several employees or that Immigration Online access for a company may be delegated to an agency.
For those systems where account sharing is still deemed necessary, we recommend that the email address associated with the eServices account is a shared mailbox or that forwarding rules are configured on the mailbox so that all those who need to authenticate to the system can do so.
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