1. Go to csconline.gov.ky in a web browser on your PC, laptop, tablet or smartphone.
2. Click on the SSO  button to be automatically logged in. 

If you are not on the CIG network, you will be prompted to enter your username and password; be sure to use your CIG username and password*.

*the username and password used to log in to your computer

Special Instructions:

If you are in Ministry of Education, Department of Tourism or Parliament, click ‘Forgot your Password’.

You will be prompted to  enter your email address and click send. An automatic email will be sent with instructions to set a new password.

Thereafter, you will use your CIG username and new password.

If you are still having trouble logging in, please contact csc@gov.ky. 

Note: Watch this video to find out about navigating CSC Online

We want to ensure that you have all the information you need to make the most of this exciting opportunity for your professional development. Below are some common questions and answers regarding the platform.

What is the Learning Management System (LMS)?

A Learning Management System (LMS) is an online platform designed to facilitate training and development within our organisation. It will provide access to a variety of learning resources, courses, and training materials, enabling employees to enhance their skills and knowledge at their own pace. This is linked to Broad Strategic Goal 3: Pursue Excellence in Talent Development.

Why an LMS?

The LMS will streamline our training processes, making it easier for employees to access learning materials, track their progress, and engage in continuous professional development. It will also allow us to offer a wider range of courses and resources tailored to your needs. Our LMS is called CSC Online.

Access and Login

How do I access the LMS (CSC Online)?

Go to csconline.gov.ky in a web browser on your PC, laptop, tablet or smartphone. 

Click on the SSO button to be automatically logged in.  

If you are not on the CIG network, you will be prompted to enter your username and password - be sure to use your CIG username and password (i.e., the username and password used to log in to your computer).

Special Instructions:

If you are in Ministry of Education, Department of Tourism or Parliament, click ‘Forgot your Password’. You will be prompted to enter your email address and click send. An automatic email will be sent with instructions to set a new password. Thereafter, you will use your CIG username and new password.

Note: If using a group email with gov.ky, you are not able to use SSO as the email address does not belong to an individual. You will, therefore, need to enter the login details.

What should I do if I forget my password?

If you have SSO access (see “How do I access the CSC Online”), you do not need to enter a password, simply click the SSO button to log in. You will not be able to change your password from CSC Online as the password is the same as for your network login. You will need to follow the steps you would when required to update your network password.

If you are in Ministry of Education, Department of Tourism or Parliament, click ‘Forgot your Password’. You will be prompted to enter your email address and click send. An automatic email will be sent with instructions to set a new password. 

 If you encounter any issues, contact the CSC Online Administrator at csc@gov.ky. 

Course Owner Access

I am responsible for training for my ministry/department. Why can’t I create training on CSC Online?

You will need to be trained in how to set up and manage your courses on the platform. As such, you will be given that access once you have completed the training. Please complete this form and a memebr of the CSC team will contact youto arrange training. It is best to set up this session when you are ready to upload your courses to the platform.

Course Offerings

What types of courses will be available on CSC Online?

CSC Online will offer a diverse range of courses. Currently, the courses available include:

• CIG mandatory and compliance training
• Selected LinkedIn Learning courses and pathways connected to CIG’s core competencies
• Leadership and management training – e.g., ILM
• Industry-specific knowledge – e.g., project management, change management
• Other courses offered by other ministries and departments will be gradually added. The full list of trainings offered CIG-wide will be available by the end of 2025.

How can externally-offered courses organised by CIG be managed in CSC Online?

For example, courses such as First Aid training that is organised internally for employees but offered by the Red Cross.

There are two ways in which this can be managed:

1. 1. If there is someone mainly responsible for organising each of these courses within CIG, then these course organisers can setup the courses within CSC Online and manage registration and completion. This would automatically add the course(s) to the profile of employees who took them.
   2. The organiser could utilise the option of employees uploading the details to their own training profile once they have completed the training (using the Add External Training option found on the My Learning page of their profile – see instructions in the Training Guides section below).

    

   Important Note: Uploading certificates or any other documentation is NOT mandatory.

Can I suggest courses for CSC Online?

Absolutely! We encourage you to share your suggestions for courses that you believe would benefit your colleagues. Please send your ideas to your L&D team or the CSC teams at csc@gov.ky.

Tracking Progress

How can I track my learning progress?

You can view all your progress on your My Learning page. You can see all your courses/learning paths that are in progress, enrolled in but not started, completed, failed, passed and awaiting approval.

Will my progress be visible to my manager?

Yes, managers will have access (by Q2 2025) to reports that show their team members' progress and training history on the platform. This transparency helps facilitate discussions about professional development and career growth.

Will my progress be visible to my HR representative?

Yes, HR representatives will have access to assign the relevant mandatory and compliance trainings and to run report on completion rates of the relevant trainings.

Training History

Can I add external trainings that I have completed?

Yes. You can add external trainings (that is, training events you attended that were not offered by CIG) such conferences, workshops, professional certifications (e.g., SHRM, CIPD) to your training history. This can be done from your My Learning page using the Add External Training button. See the related article for the steps for completing the form.

Can I download my training history?

Yes. You can download your training history as a PDF document from your My Learning page using the Download Training History button.

Why am I not seeing trainings I have done since starting CIG?

We are still working with ministries and departments to upload training history. When this data is uploaded, only data from 2022 onwards will be loaded. We hope to have all selected data from all ministries and departments by the end of 2025. 

Why am I not seeing some of the mandatory and compliance trainings I completed before October 2024 in my training history?

Before CSC Online was implemented, you might have completed certain mandatory and compliance trainings. However, it’s important to understand why these historical completions might not be visible in the new system:

• Data Migration and Course Updates:
  • During the transition to the platform, historical training data—such as completion records—needs to be migrated from the old system to the new one. Sometimes, due to technical limitations of the previous system, data was not captured in a manner that is transferrable to the new platform.
  • Additionally, if courses have been updated—perhaps to reflect regulatory changes, best practices, or organisational policies—you may need to retake them. These updates ensure that everyone benefits from the most current information.
  • Think of it like software updates: You wouldn’t want to run an outdated version with known issues when a newer, improved version is available.
• Compliance Requirements:
  • Compliance training often has legal implications. To maintain compliance with regulations, employees must stay up-to-date with the latest content.
  • By retaking the courses, you ensure that you’re aware of any recent changes and can apply them effectively in your role.
• Tracking Accuracy:
  • Starting fresh with CSC Online allows for accurate tracking of training progress. It ensures that everyone’s records are consistent and reliable.
  • If historical completions were automatically carried over, discrepancies might arise, leading to confusion or compliance gaps.
• Remember that this process benefits everyone by ensuring alignment with the latest standards and knowledge. Check with your HR/L&D representative to ensure you are compliant with the relevant required training.

LinkedIn Learning

Will I still have access to LinkedIn Learning?

Yes. While a great number of LinkedIn Learning courses will be available within the CSC Online, you can still access the full range of LinkedIn Learning catalogue by logging into that platform. You will also need to be logged in to LinkedIn Learning to complete those courses on CSC Online.

Note: Courses completed from within LinkedIn Learning will not have the completion history transferred to CSC Online. To have your LinkedIn Learning completion history recorded on CSC Online, you need to access the course from within CSC Online.

If there is a specific course that you want to complete and cannot locate on CSC Online, contact the CSC Online administrator at csc@gov.ky.

Do I need a LinkedIn Learning account to access LinkedIn Learning content on CSC Online?

Yes. Although some LinkedIn Learning content will be imported to CSC Online, you will still need a LinkedIn Learning account to access their content sitting on our platform. You will also need to be logged in to LinkedIn Learning to complete those courses on CSC Online.

To set up a LinkedIn Learning account, contact csc@gov.ky.

I am completing LinkedIn Learning courses through CSC Online but they are not being marked as complete. Why is that happening?

To ensure the LinkedIn Learning courses you do through CSC Online are marked as complete on CSC Online, it's essential that the work email address associated with your LinkedIn Learning account (not your personal LinkedIn professional profile) matches the email address on CSC Online. If these email addresses do not align, your LinkedIn Learning course progress may not be accurately reflected on CSC Online.

If you are having this issue, please contact us at csc@gov.ky and confirm the below:

• Your current email address
• Any previous CIG/SAG work email addresses

Support and Resources

What support is available if I need help with the platform?

We are committed to ensuring that you have a smooth experience with CSC Online. If you have any questions or encounter any issues, please reach out to your Learning Champion or the CSC team (csc@gov.ky). You can also access training guides (see the section below these FAQs and the “How To” video here.

Special sessions will be offered to course owners to train you on how to set up and manage your courses on the portal. Please complete this form  to book a training session. It is best to setup this session when you are ready to upload your courses to the platform.

Feedback

How can I provide feedback about the platform?

We value your feedback! You can send you feedback to csc@gov.ky. 

I’ve been approved. What’s next?

• You can expect your DFA officer to reach out to all adults (18 or older) in your household to set up a meeting. This meeting is an opportunity for your household participate in determining the conditions that would be best suited per household member.

How much support will I receive?

• Services received are based on every household’s deficit, which is the difference between income and expenses. Based on this amount, different categories of service can be provided.

 “Here’s what we’ll need from you.”

• While receiving assistance, you’ll need to keep us informed on any changes of personal circumstances. You must inform us  within ten working days of:
  • Changes in addresses for any household members
  • Changes in circumstances for any household members
• If you or any other household member will travel outside of the Islands, a notice must be sent within ten working days before the date of travel.
• Meetings with the Department must be attended by both recipients and household members.
• Conditions that are placed on your assistance must be adhered to for continued support. These can range from attending training programmes, mental health assessments or anything else deemed necessary. You can view your household’s conditions on the MY DFA page.
  • It is important to adhere to these conditions, as failure to do so may see your support suspended and/or revoked.

“Why has my Financial Assistance been suspended?"

• Suspension occurs in whole or in part where:
  • A Household member does not adhere to outlined conditions
  • A member of your household is absent from the island for over six weeks
  • A Household member has been moved into a government institution where board and lodging are provided.
  • The Department is reviewing the household’s approval of financial assistance.

“Why has my Financial Assistance been revoked?”

• This occurs in whole or in part where a household member
  • No longer fulfills the criteria for financial assistance
  • Provides false, misleading or inaccurate information regarding their receipt of financial assistance
  • Has not adhered to the conditions placed on the household
• Households whose assistance has been revoked due to providing false, misleading or inaccurate information will not be able to reapply until a full year has passed since the date of revocation was communicated in the first instance. In any following instance, that household will not be able to re-apply for two years.

“How do I get a Reconsideration?”

• You can apply for a reconsideration of the following aspects of financial assistance:
  • Amount (except where the amount of financial assistance is a fixed amount
  • Duration
  • Conditions
  • Refusal of an application
  • Suspension
  • Revocation
  • Variation
  • The recovery money over or improperly paid.
• Once you’ve filled out our Reconsideration form, you’ll need to send it in within 21 working days of the decision being reconsidered.
  • You can then expect a response from the Department on your request within 21 days of sending it.

“What is a representative?”

• A representative is a person who you have authorized to access information regarding your case, and act on your behalf. You can revoke this person’s authorization at any time. 

“How do I assign a representative?”

• First you’ll need to fill out our Authorization of Representative Form [ATTACHMENT LINK]
• Alongside the form, you will need to provide identification for the representative and one of the following documents:  
  • A letter you’ve written and signed
  • A medical document
  • A legal document

Your request will then be reviewed by our Department and accepted or denied.

“Can I remove a representative?”

• Of course. A Representative can be revoked at any time by filling out the Revoke Authorization of Representative Form [LINK HERE].

The Department may also revoke the representative status of a person if it is suspected that the authorization was not freely given, or if the assistance is not being used for your benefit.

In the event of an emergency, the DFA can provide financial assistance for up to one month. This allows you and your household to gather documentation and submit an application for financial assistance for continued support.

• • You are eligible for this support if you do not have other means of financial support and are:
    • Experiencing domestic violence or a disaster
    • A person who is at significant risk of harm, or in need of urgent aid

“What will I need to apply?”

• The application form needs to be completed with information about the applicant and household members.
• The “Emergency Circumstance” section of the Application Form needs to be filled out.
• Proof of Identity for the Applicant
• Supporting documentation for the situation, such as a letter from an external organization

“When can I expect support?”

• Every emergency circumstance application will have a decision within two working days once all necessary information is provided.

Support me flowchart

• Here’s the application to start receiving financial support [LINK HERE].
• Attach all necessary documentation and submit it with the form.
• Applications should be submitted when complete

What Documents will I need to submit?

1. Application Form
2. Release of Information for everyone in the household
3. Identification for everyone in the household
4. Proof of Cayman status for everyone in the household
5. Birth certificates for all dependents
6. Proof of income, savings and expenses

You may also need to submit:

• Medical form
• Marriage certificates, certificate of civil partnership or divorce decree
• Documents proving guardianship
• Bank statements

This occurs in whole or in part where a household member:

• No longer fulfils the criteria for financial assistance
• Provides false, misleading or inaccurate information regarding their receipt of financial assistance
• Has not adhered to the conditions placed on the household
  • Households whose assistance has been revoked due to providing false, misleading or inaccurate information will not be able to reapply until a full year has passed since the date of revocation was communicated in the first instance. In any following instance, that household will not be able to re-apply for two years.

You are eligible for financial assistance if you are:

• Caymanian, a spouse or civil partner of a Caymanian or a guardian of a dependent who is Caymanian.
• You have been resident in the Cayman Islands at the time of the application and at least eight out of the last 12 months.
• Your household income and savings are lower than the maximum for my household size
• Your household expenses are more than your household income.

The most frequent problem that our customers have signing in to eServices is when our One Time Passcode (OTP) email is not received.

We always send the email within seconds of the request being submitted, so if you are not receiving your email it is almost certainly because it is being blocked by your company or email provider, or because it is being filed as junk mail. 

• The email may be in your Spam or Junk folder
  • Please check your spam and junk mail folders for the email.
• The email address was entered incorrectly
  • Please try registering again, ensuring that you have typed the email address accurately.
• If you are using a corporate email address, the organization may have blocked our email.
  • Ask your administrator to safelist emails from no-reply-eServices@gov.ky.
  • Consider using another email address outside your organization. For personal matters, we recommend using a personal email address.

Note also that we are aware that mail to candw.ky addresses are often delayed for several minutes prior to delivery. This is outside of our control. Also, yahoo.com sometimes blocks delivery of emails from @gov.ky addresses. 

For other matters related to registration, please refer to the User Guide.

Recovering your username

You can always sign in to eServices using your email address in place of your username. eServices Sign In accepts either username or email address to identify the account that you are singing into. However, some other applications (such as Immigration Online, and MACI Crew Compliance) use the same account information as eServices Sign In, but they require that you use your username.

To recover your username, either:

• Request for a reminder email with your username to be sent to your registered email address. Click the "Forgot username" link on the Sign In page. Or

• Sign in at http://my.egov.ky/, click the avatar icon at the top-right of the page, and choose the profile option from the menu. Your username is displayed on the profile page.

Please click the link here to reset your password. Enter the email associated with your account, and we will send an email to that address with further instructions.

Cayman Islands Government has deployed firewalls to protect our systems from potential threats. These firewalls occasionally block legitimate access to our applications. If you see a message that your access to a page has been blocked because of a potential security concern, there are a couple of things you can try:

• Please ensure that the browser that you are using is up-to-date. Older browsers may not support the level of encryption required by our systems. Update your browser, or try using a different browser to access our systems.
• It is possible that the IP address that you are connecting from has been flagged as a potential risk. Try connecting from a different network. For example, try connecting using a mobile device on a mobile network instead of from your home or office internet connection. IP addresses in specific geographies around the world tend to be more prone to being flagged as a risk.

If you are still unable to connect, please contact eServices Support, quoting the reference provided and your IP address.

To confirm your IP  address please click the link for more information https://whatismyipaddress.com/

Once you have signed in:

• Click on your profile photo or the avatar in the top-right corner of the page
• Select "My Profile" from the menu and your eServices Sign In details will appear
• Update your information (email address, mobile number, password, first name, last name)
• Click the blue "Save changes" button at the top of the page 

Note: To utilize the SMS (text message) option for receiving one-time passcodes, please ensure that the phone number provided can receive SMS text messages.

This message means that you have another eServices account that is already linked to your Driver's License. Your Driver's License may only be linked to one account at a time.

• If you know the details of the eServices account that you used before, please sign out and sign in again using that account.
• If you don't know which account is linked to your Driver's License, please contact the DVDL Helpdesk ( DVDL.Helpdesk@gov.ky or phone: +1 (345) 945-8344  and select Option 1 from the Menu ) and ask that your Driver's License be reassigned to your new eServices account.  You will need to provide them with:
  • Your eServices Username
  • Your Driver's License number and First Issued date.