When should a tenant who is applying for rental assistance from DFA reapply for assistance?
An applicant receiving rental assistance from DFA should reapply for ass...
When the approved period expires, who is responsible for paying the rent?
The tenant is responsible for paying their rent once the period on the D...
Will the DFA make payment for the duration of the tenant’s lease agreement?
The DFA will make payment for an approved period which will be clearly s...
How will I know how long the payment for rent assistance is approved for?
A DFA Agreement for Rental Payment will be prepared, outlining the perio...
How do I receive payment via direct deposit?
A landlord direct deposit form should be completed and submitted with a ...
My landlord has not been paid as yet. How do I find out what the status of the rent payment is?
To follow up on the status of rental payment, please send an email to yo...
I am a landlord; when and how will I get paid?
Once the DFA Rental Agreement is signed by both the Tenant and Landlord,...
What does the lease agreement need to include?
The Landlord/Tenant lease agreement should include:
The physical addres...
What documents are required if the property is managed by a property manager?
If the property is managed by a Property Manager, in addition to the abo...
What documents are required if the property is registered in the name of a company?
If your property is registered in the name of a company, you will need t...
What documents will I need to submit as a landlord?
If the property is registered in your name, you will need to provide a:
...
How do I submit a Freedom of Information (FOI) request?
To submit a FOI request, you may submit your request in writing and subm...
How do I submit a complaint?
To submit a complaint, you may complete and submit a Complaint Form in p...
Am I able to make an anonymous report of fraud to the DFA?
If you have suspicions of fraud, you may make an anonymous report via th...
What should I do if I am aware of fraud?
If you are aware of fraud, you may report the suspicion via email to DFA...
How do I cancel an application for assistance?
To cancel or withdraw an application for assistance, submit a letter or ...
How long is the financial assessment valid for?
Assessments are valid for the following periods:
Note: Extensions bey...
When will I need to be reassessed?
A reassessment is required if your circumstances change and impact your ...
What is a “needs assessment” or “financial assessment”?
Needs Assessment or Financial Assessment is a means test examining all s...
What does “elderly” mean? Who is considered elderly?
A person who is 65 years old and over.
What does “household” mean?
Household” means (a) a person who lives alone at an address; or (b) two ...
How do I find out when my services expire?
To determine the expiration date of your services, you can choose from t...
How do I find out who my assigned Officer is?
Contact DFA by telephone at 946-0024 or email your query to DFAInfo@gov.ky.
If my family member is unable to make decisions and act on their own behalf, can I assist?"
Persons who believe their family members cannot make decisions and act o...
I am following up on a family member or friend's application; what do I do?
Unless you are a Power of Attorney (POA) or possess Legal Guardianship r...
I need to follow up on my application. What should I do?
If 10 working days have passed and you have not heard from your assigned...
Will I receive a notification of whether my application for financial assistance has been approved or denied?
Yes. You will receive a response within 10 working days of submitting yo...
What is proof of expenses?
To prove expenses, you must supply the most recent bills available (i.e....
If I own a company, what documents do I need to provide?
For the DFA to adequately assess the application and determine the eligi...
If I am self-employed, how should I provide proof of income?
If self-employed or an owner of a business, provide proof of income earn...