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Problems with an online renewal transaction not going through? / Payment was not accepted? / Unsuccessful Payment? / Payment Denied? / Error with Payment? / Application Issues?

If you were successfully able to fill out the application Form but an error occurred after you tried to pay by Credit / Debit Card, please ensure that banking details are being entered correctly. Alternatively, please contact your bank to understand if the transaction is being withheld or the card is temporarily blocked. If it is confirmed that there was a debit from your account for your transaction with the department, please provide a copy of your bank statement that the issue can be investigated.