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Why can’t my vehicle documents be mailed to my P.O. Box?

All renewed vehicle licence paperwork are being emailed to the email address on file for the registered owner. As per our standard operating procedures, there are two main reasons why documents cannot be mailed:

  1. If the postal address of the registered owner has changed from what is printed on their driver's licence, we cannot mail the documents to you. The registered owner MUST appear in person to any of our locations to collect the documents and if they so wish, update their address.
  2. If your new white plates (EVR) are ready for collection. In this case we request that you collect in person the documents and your new plates at the same time.