What happens after I submit my application?

After your application is submitted, it is screened and the documents checked, to determine whether it is ready for assessment (i.e., all required documents are available, and the application is properly completed) or pending additional documentation.

If document checking is completed and the application is ready for assessment, contact will be made by a Financial Assistance Officer. The assessment process includes an interview (telephone or in-person) and a financial assessment to determine eligibility for assistance. If someone (elderly or disabled) cannot visit the DFA office or participate in a telephone assessment, arrangements will be made for the assessment to be done at the person's home.