CSC Online - Instructor: Live Learning - Waitlist

Let learners join a waitlist for a specific Live Learning session

For courses with live events, learners can join a waitlist for a specific session.

Track demand for a specific time and date: either add capacity to a popular session, or swap in learners for existing registrations.

Help learners find the sessions they need with a waitlist

For sessions with limited capacity, where learners register for sessions themselves, you can let learners join a waitlist for a session at a specific time and date.

Offer the waitlist through course content details

Learners see the waitlist option when they view the session details from their course Content details page, as shown in this screenshot.

When a space becomes available, CSC Online adds learners from the waitlist automatically. Learners get the standard confirmation email that they’re registered for the session.

Add learners to a session from the waitlist

Optionally, you can manually add learners to a specific session through 1 of 2 options:

• add capacity to a session, and add individual learners to fill that capacity
• swap in learners for people already registered: for example, if the session is required for some learners and optional for others, you can manually swap registrations

The following screenshots show an admin accessing a session’s Unregistered learners > Waitlist, and viewing the 2 options. The first option is to increase the session capacity for the selected learners on the waitlist. This option is effective if your capacity is flexible to accommodate more learners.

The second option is to select and replace registered learners. This option is effective when you cannot change the capacity: for example, for a licensed course for a fixed number of learners.

The waitlist closes a minimum of 1 hour before the session, and during that time you can’t add more capacity or change any registrations. You can make this closure time longer, but not shorter.

Optional: use a waitlist with manual registration only

In most waitlist settings, you’re setting up learners to self-register and cancel, so learners can manage their own session choices.

When you need manual control over registrations, you can turn on Manual registration by an admin or the event owner only, without giving learners access to self-register or to cancel their registrations.

The admin or event owners adds learners to waitlists , and the waitlists register learners for sessions in case of cancellations.

Prerequisites

Set up your Live Learning events and sessions to take advantage of waitlists. The waitlist feature requires Event overbook (see guide here) turned on. 

These options apply for sessions with a max capacity set. If session registration is unlimited, then you don’t need a waitlist.

• enable Event overbook in the Live Learning event
• set Learner registration to Manual registration by an admin or the event owner
• for learner self-registration, turn on one or both of the associated settings:
  • Give learner the option to self register and join the session waitlist if is enabled
  • Give learners the option to cancel registration

The following screenshot shows the settings required at the event level, so you can create sessions with waitlists.